If you are not 100% satisfied with your purchase, return your products to us for a full refund or exchange it for another product of equal value.
- You can return any item for a refund or exchange, within 15 days from when the order was placed.
- You can cancel your order if you don't want it before we send your package,and we will refund full of your order.
- After receive the consumer's return request, we will give feedback to the customer within 1-2 business days.
- After receive the customer's return product,we will refund the customer within 1-2 business days,credit card refund usually takes 7-10 business days to arrive.
- Customer service:contact@Modelista.shop
Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.We do not accept a returned item that’s worn, damaged, washed or altered in any way.
You'll be responsible for the cost of returning any items.
To be eligible for a return, the product must be unused and in the same condition that you received it. Product must be in the original packaging and we require a printed receipt that include your order ID (Order # 111111).
*In order to receive a refund you must send us a tracking number. Products that are sent without a tracking number will not be refunded!
*Customer is responsible for paying the shipping costs for returning the product.
Please contact us before returning the product in order to get a return address.
In some cases we may offer you other solutions without sending the product back [contact@Modelista.shop].
There are certain situations where only partial refunds are granted (if applicable): the product is not in its original condition, is damaged or missing parts for reasons not due to our error, product is returned (date of shipping back) more than 14 days after delivery.
Once your return is received, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within few days.Only regular priced items may be refunded, note that sale products cannot be refunded.
If you need an exchange, please send us an email at contact@Modelista.shop and we will be happy to help.